Our Commitment to Quality: Warranty & After-sales Services
We stand behind the craftsmanship of every stainless steel hand truck we manufacture. Enjoy peace of mind with our industry-leading warranty and dedicated global support team
Warranty Policy
Structural Integrity: 1-Year Limited Warranty on the stainless steel frame and welding joints.
Wearable Parts: 12-Month Warranty on casters, bearings, and brake systems (under normal operating conditions).
Material Guarantee: 100% guarantee against rust and corrosion for specified stainless steel grades (304/316L).
What is Covered: Manufacturing defects in materials or workmanship.
After-sales Support
Structural Integrity: 1-Year Limited Warranty on the stainless steel frame and welding joints.
Wearable Parts: 12-Month Warranty on casters, bearings, and brake systems (under normal operating conditions).
Material Guarantee: 100% guarantee against rust and corrosion for specified stainless steel grades (304/316L).
What is Covered: Manufacturing defects in materials or workmanship.
The 3-Step "Hassle-Free" Claim Process
Submit a Request: Send photos or a short video of the issue along with your order number to our service email.
Expert Assessment: Our technical team reviews the case within 24–48 hours to determine the cause.
Resolution: Depending on the situation, we provide free replacement parts, a repair guide, or a full unit replacement for critical failures.
At Xiangyue , we don’t just sell equipment; we provide long-term material handling solutions. Our rigorous Quality Control (QC) process ensures a defect rate of less than 0.5%. However, if a problem arises, our warranty policy is designed to protect your investment and keep your facility running smoothly. Your operational efficiency is our highest priority
Contact Us
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