Our Commitment to Quality: Warranty & After-sales Services
We stand behind the craftsmanship of every stainless steel hand truck we manufacture. Enjoy peace of mind with our industry-leading warranty and dedicated global support team
Warranty Policy
Structural Integrity: 1-Year Limited Warranty on the heavy-gauge metal frame, structural chassis, and robotic welding joints under standard operation.
Wearable Components: Consumable elements (casters and brake systems) are covered for manufacturing defects upon initial cargo discharge, supported by our ongoing 1% spare parts package.
Material Integrity Guarantee: 100% certified guarantee against localized rust and corrosion for specified clinical-grade stainless steel options (AISI 304/316L).
What is Covered: Direct factory defects in materials, raw metallurgy, or factory workmanship before local distribution.
After-sales Support
Global Logistics Alignment: Full cooperation with your designated ocean freight forwarders, coordinating seamless container loading layouts to prevent any maritime transit damage.
1% Complimentary Wear Parts: To optimize your long-term fleet maintenance costs, we provide 1% free consumable components (such as specialized bearings and caster hardware) shipped directly with every bulk container purchase.
Lifetime Technical Consultation: Access to our engineering desk for custom fleet expansion blueprints, product modifications, and ongoing component compatibility support.
On-Time Production Promise: We safeguard your tender fulfillment timelines with an agile 15–20 days factory output, backed by proactive milestone tracking updates.
The 3-Step "Hassle-Free" Claim Process
Submit a Request: Send photos or a short video of the issue along with your order number to our service email.
Expert Assessment: Our technical team reviews the case within 24–48 hours to determine the cause.
Resolution: Depending on the situation, we provide free replacement parts, a repair guide, or a full unit replacement for critical failures.
At Xiangyue Metal Technology, we don’t just sell equipment; we deliver long-term, high-turnover logistics and clinical mobility solutions. Our rigorous, multi-stage Quality Control (QC) protocols ensure a factory defect rate of less than 0.5%. However, if an operational issue ever arises, our structured warranty framework is engineered to protect your bulk commercial investment, stabilize your distribution supply chain, and keep your facilities running seamlessly. Your continuous operational efficiency is our ultimate corporate priority.
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